The “FAILED/CANCELLED” status you're seeing on the dashboard usually means the customer didn’t complete the payment successfully. This can happen due to a few common reasons:
-Network or connection issues during the transaction.
-Incorrect customer details (like phone number or account info).
-Insufficient funds in the customer's mobile wallet or bank account.
-Customer cancelling the payment before it goes through.
-Technical issues on the customer's payment provider's side.
We recommend:
-Asking your customers to double-check their details before paying.
-Making sure they have a good connection and enough funds.