General

General information about Chapa and how you can use it
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How to create a sub account on my dashboard?

To create a subaccount, follow these steps:

Go to your dashboard.

Click on “More”.
Where do I receive the OTP when logging in to my Chapa account?

How do I set up Google Authenticator for my Chapa account?

To enable Google Authenticator, please follow th...
How to fund my account?

To fund the account, follow these steps:

Deposit money into our official bank account (details available fr...
How can we get a loan from Chapa?

To be eligible for a loan, customers must first have a registered business and integrate it with Chapa. Based on thei...
What does settled mean, and some of the payments are saying no, while others are saying yes

This is because it is a same-day transaction, 
which will be settled the following day. Therefore, <...
What does the “FAILED/CANCELLED” status on the merchant's dashboard for deposits indicate

The “FAILED/CANCELLED” status you're seeing on the dashboard usually means the customer didn’t ...

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