General

General information about Chapa and how you can use it
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What does settled mean, and some of the payments are saying no, while others are saying yes

This is because it is a same-day transaction, 
which will be settled the following day. Therefore, <...
What does the “FAILED/CANCELLED” status on the merchant's dashboard for deposits indicate

The “FAILED/CANCELLED” status you're seeing on the dashboard usually means the customer didn’t ...
Why is the refund initiation not working?

If a refund initiation is not working, please ensure that the account owner (the person who created and owns the Chap...
How do I create a donation, payment, or event link?

Go to your dashboard > payment tools > Donation/Payment/Events, and then create the link by stating the payment...
How can I configure transfer fee settings in the Chapa Dashboard?

Log in to your Chapa account.
Click on your profile in the top right corner.
Navigate to the ‘Acc...
Once my account is approved, how can I process transactions in USD?

You will need to submit a request to enable international payments, which will allow you to process transactions in U...

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