General

General information about Chapa and how you can use it
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What does the “FAILED/CANCELLED” status on the merchant's dashboard for deposits indicate

The “FAILED/CANCELLED” status you're seeing on the dashboard usually means the customer didn’t ...
Why does my dashboard show a successful USD payment while the log says "Not Settled"

The payment shows “Success” once it’s authorized by the customer, but international payments usuall...
How is VAT collected on transactions, and is it charged directly to customers or from Chapa’s service fee?

VAT is not charged directly on the customer’s payment. Instead, it is collected from Chapa’s service char...
Why is the refund initiation not working?

If a refund initiation is not working, please ensure that the account owner (the person who created and owns the Chap...
What document is required for proof of address if the customer owns the property?

You can upload the title deed as supporting evidence.

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Once my account is approved, how can I process transactions in USD?

You will need to submit a request to enable international payments, which will allow you to process transactions in U...

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